Warranty Terms and Conditions


Warranty applies to the original purchaser only, from where the purchase was made from Gray’s Health & Fitness Pty Ltd and is not transferable. All warrantees commence on the date of purchase and are validated with proof of invoice. The buyer must notify Gray’s Fitness within 14 days after the date of discovery of any nonconformity and make the affected product available for inspection by Gray’s Fitness or our service representative.

COMMERCIAL USE:

Reconditioned/New

Cardio:
  • 3 years motors and alternators
  • 12 months running deck and belt
  • 12 months electronics
  • Lifetime frame
Strength:
  • 6 months cables, pulleys & moving parts
  • Lifetime frame

Cleaned & Serviced

Cardio:
  • 3 years motors and alternators
  • 12 months running deck and belt
  • 6 months electronics
  • Lifetime frame
Strength:
  • 6 months cables, pulleys & moving parts
  • Lifetime frame

As Traded

Cardio:
  • 6 months mechanical or electrical errors only
  • 3 months for spin bikes, mechanical or electrical errors only
Strength:
  • 3 months on strength, cables and pulleys only

DOMESTIC USE:

Reconditioned, New & Cleaned & Serviced

Cardio:
  • 3 years motors and alternators
  • 2 years running deck and belt
  • 12 months electronics
  • Lifetime frame
Strength:
  • 6 months cables, pulleys & moving parts
  • Lifetime frame

As Traded

Cardio:
  • 6 months mechanical or electrical errors only
  • 3 months for spin bikes, mechanical or electrical errors only
Strength:
  • 3 months on strength, cables and pulleys only

WHAT IS COVERED:
Equipment is warranted to be free from defects in materials and manufacturing.

WHO PAYS SHIPPING FOR SERVICE:
If the equipment or any warranted part must be returned to a service facility for repairs, Gray’s Fitness will pay all shipping charges during the covered warranty period. The purchaser is responsible for shipping after the warranty has expired.

WHAT WE WILL DO TO CORRECT COVERED DEFECTS:
We will repair, or if unable to be repaired, at our discretion, replace the covered equipment when it fails to perform as intended during normal usage. Parts will be replaced with like kind and quality, and may be new or remanufactured. If the covered equipment cannot be repaired or if parts are no longer available due to the age of the equipment or are discontinued by the Manufacturer, the unit will be replaced with a product of equal or similar features and functionality. Replacement parts and equipment are warranted for the remaining portion of the original warranty period.

WHAT IS NOT COVERED:
  • Damages or failure due to accident, abuse, neglect and misuse of equipment for anything other than its intended purpose.
  • Improper assembly or installation of parts or accessories not originally intended for the equipment.
  • General wear and tear, including upholstery and rust corrosion.
  • Lack of general maintenance and or failure to service or maintain the equipment correctly. This includes a lack of/over lubrication between the deck and the running belt or incorrect alignment/ adjustment of treadmill belts that result in damage.
  • Damages or failure due to the use of an improper power supply.
    -Please note Gray’s requires an individual power circuit be used for each treadmill, along with surge protectors on all equipment that plugs in or warranty will be void.
  • Replacement of flat or corroded batteries due to non-use.
  • Damage caused by the surrounding environment or weather and failure to keep the equipment in a clean, dry environment. (natural disasters, equipment used outdoors or near water, entry of foreign matter, dust or particles etc.)
  • Belts requiring tensioning due to stretching after use are not covered under warranty. A maintenance kit is provided on delivery with all orders to keep the equipment serviced as required.
  • A service callout fee will be applicable where no damage or failure can be found or if determined to be caused by a matter not covered under the warranty conditions.